DAY 5: Magna and Skoda
We had a long and exciting day. We visited two companies, Magna and Skoda. They were both in the auto industry. Magna is an auto parts supplier for BMW, VW, and other European cars. Skoda is a subsidiary of Volkswagen. We walked through the manufacturing facility and were able to watch the robots assemble. It was very interesting to actually see what goes into an assembly line and see all of the things companies do to improve the efficiency of production.
The Skoda plant was massive and was like a small city! We had a nice tour of the history of the company and how the cars have changed. We then moved to the actual assembly building and watched the car be assembled. Made for a very educational trip with many pointers about how supply change management is done in impressive European companies. (Brendan Tully)
DAY 6: Fitness, Antivirus Software, and a cooking class---This is Prague!
To begin the day, we met with Ms. Natalia Folbrycht. Natalia is the Chief Operating Officer for World Class International Fitness, and has also worked with Daymaker, which is a company that seeks to increase customer satisfaction by measuring customer experiences in stores, as well as through phone and online systems. Her experience with Daymaker inspired her to increase customer service quality at the World Class Fitness locations, which is Europe's most comprehensive fitness network. Natalia has not been with World Class for very long, but has already been successful in her implementation of higher quality customer service. Some of our students visited a World Class facility during the stay in Prague and were very satisfied with the customer service, as well as the facility in general.
After the visit with Natalia, our group visited the AVAST headquarters in Prague, where we met with their marketing manager, Mr. Milos Korenko. AVAST is the world leader in the security software industry by offering free, yes free, antivirus software that outperforms the paid-for software offered by their competitors. AVAST can be downloaded in 41 different languages, including Pirate Talk. The word AVAST conveniently means "stop" and the goal of the company is to stop computer viruses.
We ended our day as a group at Cocina Rivero where we cooked a traditional four-course Czech meal together. You can see a video of our experience below! (Heidi Vogel and Charlotte Wong)